Buying a book on Lulu
Beginner
Writer
Lulu won't accept an address in France. It just tells me that the postcode 20250 is an "incorrect postcode" when in fact it is perfectly correct.
I've had the same problem with other online order forms that refused London postcodes when in fact they were perfectly correct. I've even had it with Paypal sometimes. Online forms are not the most intelligent things, and companies who do this to customers are losing business as well as wasting our time.
I've had every possible problem with Lulu, including the book coming out tiny - far smaller than I specified - but there is nothing I can do about it. The Lulu system is just refusing revisions! You can put in a Word file and it just refuses to convert it to either an E-book or print. No reason given.
You can send in enquiries but they don't explain why the file cannot be processed.
Now when you finally print the book you cannot buy it. Great.
Many times when I have tried to use the forum, I couldn't , because the system logged me out every time I accessed the page. I went round and round>>login >>forum>>>oh dear, logged out! >>login >>forum>> logged out again etc etc
Today it wouldn't let me select "buying" as a subject, only "general discussions"
I've had the same problem with other online order forms that refused London postcodes when in fact they were perfectly correct. I've even had it with Paypal sometimes. Online forms are not the most intelligent things, and companies who do this to customers are losing business as well as wasting our time.
I've had every possible problem with Lulu, including the book coming out tiny - far smaller than I specified - but there is nothing I can do about it. The Lulu system is just refusing revisions! You can put in a Word file and it just refuses to convert it to either an E-book or print. No reason given.
You can send in enquiries but they don't explain why the file cannot be processed.
Now when you finally print the book you cannot buy it. Great.
Many times when I have tried to use the forum, I couldn't , because the system logged me out every time I accessed the page. I went round and round>>login >>forum>>>oh dear, logged out! >>login >>forum>> logged out again etc etc
Today it wouldn't let me select "buying" as a subject, only "general discussions"
Comments
http://www.lulu.com/spotlight/kevinlomas
ObviousIy I wouldn't be posting if I hadn't had problems.
I've made it clear I am a beginner and when I learn to overcome all these problems I might be able to offer tips to other people but that prospect is in the future.
So sorry to hear about your problems. All I can relate to you is the many problems I had in order to learn Lulu. I joined in 2011 and needed a lot of help initially. I found the forums an excellent source of help. I explained the difficulties I was having and was happily given aid. The knowledge base is also a source of help. The support team give advice and help too. It's well worth persevering with Lulu. I was delighted when I finally mastered Lulu and got my first book. What a great feeling!
http://www.lulu.com/spotlight/kevinlomas
I will consult Word instructions for how to alter the page size of my Wordfile.
But I am reluctant to instigate any more revisions until I am certain that Lulu is able to upload and convert the new file. I don't want to be stuck once again the middle of an unsuccessful attempt at revision.
http://www.lulu.com/spotlight/kevinlomas