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Chapters, headings, frustration

My book has been repeatedly rejected for lack of chapters. It's a collection of stories. First, each story had a title using a title format. Then I changed every chapter to header format. Saved as a *.doc, it gets rejected each time for lack of chapters, because I'm not using headings. But I am. 


I'm working in pages and converting to Word. Is that the problem?


I would be delighted if somebody could help me with this.


Thank you.


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