Books printed with misaligned covers

Hi, I have received a bulk order of books with all of the covers misaligned. I made a small change to the cover design and uploaded a new cover. Previously my covers have been cropped around the edge and I expected this to be the case this time. But what has happened is that the image I uploaded has been cropped from one side only, so the spine is printed on the front cover.

Due to time pressure I did not order a proof copy for this run and need to resolve this issue asap. I emailed Lulu 2 days ago, does anyone know how quickly they respond? Thanks


 

Comments

  • Hi RMK, 

    I apologize for the delay in our response to your issue with the order. 

    I have escalated your case to our print team so that they can take a look into this for you. 

    We will be responding as soon as we can!
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