EPUB Conversion Help
We're aware of the issue with EPUB conversion in our ebook wizard and we're working on getting it corrected.
In the meantime, we're suggesting creating and uploading an EPUB direct. Calibre is our choice of software, but anything that can produce an EPUB 2 can work.
I'll be keeping a close eye on this thread, so post your questions and I'll do my best to assist. If you're experienced with creating EPUB 2 files that our system can validate, please feel free to chime in and offer your services too.
We're working on a solution as quickly as we can.
EDIT: 12/3/2018 UPDATE
After investigating the EPUB conversion issue thoroughly, we've decided to abandon work on fixing the individual issue that is causing some DOCX files to fail and instead work on updating our converter entirely. Our existing conversion engine is outdated and attempting to fix it often simply results in some other piece breaking. The software is almost impossible to effectively support, as evidenced by this current issue.Unfortunately, an update of this magnitude won't happen overnight. And that will leave some of you with DOCX files that would convert to EPUB but are failing currently.
To best assist those of you experiencing conversion issues with DOCX files, we'd like to offer these instructions:
- If you are revising or updating an EPUB created from a DOCX, please use Calibre to convert your DOCX to EPUB. The valid Publication Date will need to be added.
- If you are creating a new Ebook and the DOCX file will not convert, please verify that the DOCX is set up correctly using our EPUB Creator Guide. If you still are unable to convert, please contact support..
- If you use Calibre (or any other EPUB editing software) to create an EPUB and receive an error message when uploading, please download the TXT file (error log) we generate. We'll do our best to provide instructions for correcting these errors or you can search for the errors online for instructions on how to fix them.