We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Payment debited to my account but I didn't get the download

Hi, I recently tried to purchase a book http://www.lulu.com/shop/mike-johnston/groove-freedom-downloadable-version/ebook/product-21998375.html

 

I entered my details on the site  but after procesing it said processing failure, but i already received a payment on my card but i didn't get the file . 

 

Kindly please fix this problem. I have paid but I don't have the file. It shows a reduce amount in my account but I have yet to receive he file.

Sign In or Register to comment.