Payment debited to my account but I didn't get the download
Hi, I recently tried to purchase a book http://www.lulu.com/shop/mike-johnston/groove-freedom-downloadable-version/ebook/product-21998375.html
I entered my details on the site but after procesing it said processing failure, but i already received a payment on my card but i didn't get the file .
Kindly please fix this problem. I have paid but I don't have the file. It shows a reduce amount in my account but I have yet to receive he file.