Payment debited to my account but I didn't get the download

Hi, I recently tried to purchase a book http://www.lulu.com/shop/mike-johnston/groove-freedom-downloadable-version/ebook/product-21998375.html

 

I entered my details on the site  but after procesing it said processing failure, but i already received a payment on my card but i didn't get the file . 

 

Kindly please fix this problem. I have paid but I don't have the file. It shows a reduce amount in my account but I have yet to receive he file.

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