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Support Ticket response time

Hey,

 

Ordered 2 eBooks 5 days ago, and have since submitted 2 support tickets due to the fact that the order has just been sitting at "fulfilling" this whole time. Wondering if this amount of time is the norm? It seems way too long for me.

 

 

Comments

  • I see you submitted a case on Thursday. Because our support team is not in the office over the weekend, you should expect a response today.

    Sorry for the delay!
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