Experiencing site issues in Chrome

When I am on Lulu using my Chrome browser I am having some issues. When clicking on the any of these (SHOP CREATE SELL LEARN) nothing happens when instead I should be taken to those pages. Also, when I hover the mouse over the US flag at the top of the page no drop down menu appears. And the same is true when I hover over my name. So, if I want to log out I have to first go to My Account and Orders and then click Log Out there.

 

I thought this may be happening because of my anti-virus, so I temporarily paused it but noticed the same issues even when paused. Is there a way to fix these issues? Everything seems to work fine in Internet Explorer.

Comments

  • potetjppotetjp Bibliophile

    It might be your server. I stopped going through Orange (my server) and its explorer several months ago to enter Lulu directly through Chrome. I am still using my 'old' computer (2004) that runs under Windows XP, because I am unable to use the new one (2014) due to that messy Windows 8.1.

    P.S. Never pause your anti-virus.

  • I have the same issues. I'm at a loss to explain it - I've got a reasonable amount of experience in web development and I have the same issues. I tried contacting support but their response was "oh it's working for me" with a list of common troubleshooting tips that didn't help in my case.

     

    No guarantees, but here's what you can try (these are not steps to follow in order, they're individual things to try):

     

    It almost looks like there's a javascript method/file that isn't loading/executing. Unless you're connecting through a server that modifies your response content it wouldn't cause this kind of problem. 

     

    EDIT:Hey Lulu folks, I might have been right. Please observe the following from my Javascript Console:

     

    '//@ sourceURL' and '//@ sourceMappingURL' are deprecated, please use '//# sourceURL=' and '//# sourceMappingURL=' instead.

    jquery.js:8475 GET http://www.lulu.com/cmsinternal/ca/en/promo/static/chrome/dropdown/create/secondary/ 403 (Forbidden)send @ jquery.js:8475ajax @ jquery.js:7930processContentBlock @ navcontent.jquery.js?20160628081856:74runAjaxRequests @ navcontent.jquery.js?20160628081856:92init @ navcontent.jquery.js?20160628081856:103$.fn.navcontent @ navcontent.jquery.js?20160628081856:113(anonymous function) @ global.js?20160628081856:231each @ jquery.js:642each @ jquery.js:263(anonymous function) @ global.js?20160628081856:230f @ jquery.js:1026fireWith @ jquery.js:1138ready @ jquery.js:427xt @ jquery.js:97

    jquery.js:8475 GET http://www.lulu.com/cmsinternal/ca/en/promo/static/chrome/dropdown/shop/secondary/ 403 (Forbidden)send @ jquery.js:8475ajax @ jquery.js:7930processContentBlock @ navcontent.jquery.js?20160628081856:74runAjaxRequests @ navcontent.jquery.js?20160628081856:92init @ navcontent.jquery.js?20160628081856:103$.fn.navcontent @ navcontent.jquery.js?20160628081856:113(anonymous function) @ global.js?20160628081856:231each @ jquery.js:642each @ jquery.js:263(anonymous function) @ global.js?20160628081856:230f @ jquery.js:1026fireWith @ jquery.js:1138ready @ jquery.js:427xt @ jquery.js:97

    jquery.js:8475 GET http://www.lulu.com/cmsinternal/ca/en/promo/static/chrome/dropdown/sell/secondary/ 403 (Forbidden)send @ jquery.js:8475ajax @ jquery.js:7930processContentBlock @ navcontent.jquery.js?20160628081856:74runAjaxRequests @ navcontent.jquery.js?20160628081856:92init @ navcontent.jquery.js?20160628081856:103$.fn.navcontent @ navcontent.jquery.js?20160628081856:113(anonymous function) @ global.js?20160628081856:231each @ jquery.js:642each @ jquery.js:263(anonymous function) @ global.js?20160628081856:230f @ jquery.js:1026fireWith @ jquery.js:1138ready @ jquery.js:427xt @ jquery.js:97

    jquery.js:8475 GET http://www.lulu.com/cmsinternal/ca/en/promo/static/chrome/dropdown/shop/tertiary/ 403 (Forbidden)send @ jquery.js:8475ajax @ jquery.js:7930processContentBlock @ navcontent.jquery.js?20160628081856:74runAjaxRequests @ navcontent.jquery.js?20160628081856:93init @ navcontent.jquery.js?20160628081856:103$.fn.navcontent @ navcontent.jquery.js?20160628081856:113(anonymous function) @ global.js?20160628081856:231each @ jquery.js:642each @ jquery.js:263(anonymous function) @ global.js?20160628081856:230f @ jquery.js:1026fireWith @ jquery.js:1138ready @ jquery.js:427xt @ jquery.js:97

    jquery.js:8475 GET http://www.lulu.com/cmsinternal/ca/en/promo/static/chrome/dropdown/learn/secondary/ 404 (Not Found)send @ jquery.js:8475ajax @ jquery.js:7930processContentBlock @ navcontent.jquery.js?20160628081856:74runAjaxRequests @ navcontent.jquery.js?20160628081856:92init @ navcontent.jquery.js?20160628081856:103$.fn.navcontent @ navcontent.jquery.js?20160628081856:113(anonymous function) @ global.js?20160628081856:231each @ jquery.js:642each @ jquery.js:263(anonymous function) @ global.js?20160628081856:230f @ jquery.js:1026fireWith @ jquery.js:1138ready @ jquery.js:427xt @ jquery.js:97

    Looks like somethin's exploding here. Methinks it's a permissions issue in the chrome folder on the server.

     

    Also there's nothing wrong with pausing your anti-virus, as long as you understand the ramifications of it and proceed carefully while it's disabled. That said: don't disable it if someone else's website isn't displaying correctly, that really shouldn't be happening because of your antivirus. If it is you may want to ask yourself why their website tripped the virus detection (Hint: the most obvious answer is usually the right one.) If you do opt to do so, preferably once re-enabled a full scan should be run to ensure you didn't pick anything up.

     

     

    Also Jean-Paul, if 8.1 isn't working for you why not switch to 10? It's still free for the next week.

  • potetjppotetjp Bibliophile
    OK Scyoni. The new computer had been left idle for a year. I'll switch it on and see what happens.
  • How and where do I check if JavaScript is allowed?

  • If I ever pause my anti-virus it is only for a minute. Granted a minute is enough time for something to happen.

  • I did not try reinstalling chrome as I doubt it will help. But everything else doesn't do the trick. Smiley Sad

  • I showed this to our engineering staff, and they've been investigating a similar issue that happens when using Chrome with Windows 10. Is there any chance this might be your situation?

  • I had left links - here's instructions for checking that javascript is allowed.

     

    Yes, I am running Windows 10. The site works properly in Firefox and Edge on the same machine - but the menu dropdowns and links do not work in Chrome.

     

    Personally I've been stubborn enough to use chrome anyway and just worked around it but it'll be awesome if it gets worked out. Smiley Happy Thanks Paul.

  • I have Windows 10 now but when I had Windows 8.1 I had the same issue in Chrome. 

  • Thanks for the continued feedback on this. I've linked this forum to the folks working on this issue. Anything more you can think of worth noting about this issue, please feel free to post here. 

     

    I'm hopeful we can get Chrome working correctly in the near future.

  • Not sure of this is the same issue but I've just bought a new computer with Windows 10. Chrome can't seem to display the Content Creation Wizard. When it gets to that page (i.e. after the "Make Print-Ready File" stage), I'm just looking at a white screen with nothing on it.

     

    On my old computer (Windows 7 / IE11), the Content Creation Wizard is working as normal.

     

    Is Chrome incompatible with Lulu? If so, which browser should I use?

  • If you're seeing a blank page while working on a project, that's probably a glitch on our end. You should create a support case and one of our tech support team members can help you get back on track.

     

    We are compatible with Chrome, and it is one of our recommended browsers.

  • potetjppotetjp Bibliophile

    Have you tried Mozilla Firefox?

  • No I haven't. The new computer is new and, before downloading more browsers, I'm going to continue with my old computer to get my currrent project published. I'll experiment further when there's more time.

  • potetjppotetjp Bibliophile

    pmarris a écrit :

    No I haven't. The new computer is new and, before downloading more browsers, I'm going to continue with my old computer to get my currrent project published. I'll experiment further when there's more time.


    I am in the same situation.

     

    I have two PCs. The old one, bought in 2004, runs under Windows XP.  I use it for my books and my research. It was  recently repaired, and the technician installed Mozilla Firefox because, he said, Chrome no longer worked properly with Windows XP.

     

    I bought the new PC in 2014. It was delivered with Windows 8.1, which to me is a mess. As I could do nothing serious with it, I didn't use it for a year. I switched it on again while the old one was under repair. It spontaneously updated to Windows 10. Now I could watch videos on You Tube and exchange ideas on FaceBook, but still couldn't  install my wordprocessor (WordPerfect X6) on it. Besides, the other day, it simply stopped functioning normally - the screen  is grey and nothing happens. I'll have to call a technician to solve the problem. A big waste of time and money.

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