Poor delivery service. What has happened?
I have ordered books from Lulu for years (mostly large numbers of my own works) and just recently there has been a change to delivery standards - for the worse.
Up until this year, delivery to my address in the UK took a day or two after notification of dispatch using basic post (the cheapest method). I have never had cause to complain about the delivery service. However, I am still wating for deliveries of books that I was notified as having been dispatched days ago - still no sign of them. One is now 14 days oustanding. Is this a ruse to get authors to choose the very expensive alternative methods of delivery?
What is even more noticeable is that when I ordered books from the UK, I received a text from my bank stating that I had made payment in Holland. Nothing like this is happening this year thus far so payment is being taken somewhere else.
Customer service is not as efficient in recent days in responding to queries.
Lulu what is going on please?