I am going around in circles so would like som advice. I have my book with ISBN listed on various sites, Amazon, Bertrams, Gardners, etc. Global distribution, etc.
I have a local bookshop that would like to order copies. I contacted Lulu who said distributor was Bertrams. So I gave the bookshop Bertrams details. They went to make an order only to be told by Bertrams they didn't deal with Lulu and the distributor for my book was actually Gardners.
Ok, so off I go to contact Gardners. Now they came back and said they are listed as the distributors but they are not. This is exactly what they said:
We can see that this title is listed on Nielsen but the record has Gardners set up as your distributor. This is incorrect so you’ll need to get this changed to yourself please. If you list Gardners as your distributor any orders will go into a black hole as we can’t order from ourselves! Basically Lulu are the printers and you are the publisher so you need to get yourself listed on Nielsen as the distributor so any orders will then come to you. This will then update the availability status to show it as available.
So I am at a total loss. My understanding was I went for global distribution and that was it, retailers could purchase from Bertrams or Gardners. I am still awaiting feedback from Lulu.
Can someone please explain to me what on earth is going on? What do I need to allow retailers to purchase my book? Do I need to put myself as the distributor? How do I do that? Who then has to process the orders? My understanding was this was all done by Lulu? Got to say I am not impressed at the moment!