ebook cannot be downloaded.



after purchasing ebook, I click on "my account" > "my download" > "download" but I could not download the ebook (PDF). The display error as shown below:


Order #: 10940631

Oops! We were unable to handle your request...

Your request can not be fulfilled.

Here are some options to get you back on track:

  • Wait a bit and try again.
  • If the problem persists, contact support.

Appreciate your help. Thank you in advance.



  • Hello Affection

    I tested the download and received the same error message.

    I created a support case for you. You should have received the automated response from support.


    Someone will have a look and get back with you shortly.

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