Print ready files: PDFs won't convert (keep having an error)



  • I can confirm I am having the same issue. I used the settings provided with InDesign CS2, yet it errors out and tells me to look at the support menu, which doesn't tell me anything new.
  • If your file is large, you might try to compress it (lower image resolution, flatten layers, embed fonts) as much as possible.

    You can also try distilling with Lulu Job Options in Adobe (see attached).

    If none of that works, reach out to our support team. They can help with more in depth trouble shooting.
  • Hi, I'm getting this exact problem. Been fighting it all week. Nothing works, just dies at 90%, sits there for an hour then says to contact support.

    I've put in a ticket but not heard back yet (its the weekend).

    PDF is perfect, using the official save settings file. Uploads work fine, both direct and FTP.

    File is only 60mb
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