Header Too Low
So I downloaded the A5 template just as I have several times in the past, and pasted the whole file in. It looks totally fine in the .doc, but as soon as it's uploaded to a 'print ready' file, extra white space appears above the header, so that the header looks too low on the page.
I contacted support and they said despite using the template, the file spages are too big and that's why the header looks that way. However, all my previous files look the same and never had this problem. Also, there's info on Lulu that says if a file's page is too large, it will be converted, and it might make the font small (but it says nothing about header issues, and my font is the same size). I also manually corrected the page size and the problem persists so...?
I use a Mac, not sure if that matters. I find it odd that I'm doing everything the same but suddenly the header is misplaced.
Help would be amazing, especially as Lulu Support has only been telling me the page size is wrong and giving me no info on how to get the issue fixed. I may have to change printers.