Evaluation Questionaire Layout and Forum Search Engine
Every website has customer surveys with no consistency as to whether good to bad is right to left or left to right leading to selecting the wrong values when filling out many surveys. Microsoft adds a hyphenated descriptor to the 0 value and the 10 value in their surveys to keep from selecting the wrong value which would be good practice for Lulu surveys or all surveys for that matter.
Using FAQ forums to find answers is looking for a needle in a haystack. Some super coder should come up with a search engine that analyzes whole sentences to select results from forums.