If this don't beat all!

A chronological summation of the copy-and-pasted email exchanges below:

 

Sorry for the very lengthy read!

 

April 6th 2015  

 

Lulu contact me to advise that they are unable to print my order number 10437399 ("I wasn't Always Seventy") on account

of unspecified "errors."

 

This is despite the fact I hold a perfectly good copy of the book printed just 29 days earlier for order number 10363323

 

Interestingly, exactly the same scenario unfolded last October 31st 2014, when again the printer rejected an order due

to "errors" in the book - and again, I held a perfectly good printed copy from an earlier order. On this occasion, they

admitted later "Oh, we made a mistake."

 

April 6th 2015  

 

I contact Lulu via the "existing ticket" system (Case 012069982)  to ask "Is this a case of deja-vu?"  but no response

is received.

 

April 7th 2015

 

Instead of  a reply, Lulu refund the money for the order.

 

I write back to Lulu saying I do not wish a refund but an explanation, plus a copy of the book I ordered.

 

No reply is received.

 

April 7th 2015  Several hours later:

 

Advice is received from Lulu that separate O/n 10433720, containing the very book that Lulu has declared to be "unprintable" due to "errors,"  has shipped (with two other books) - to the destination address in Colorado.

 

I immediately contact Lulu to seek an explanation of this bizarre, if not ludicrous situation.

 

At this point I have still heard nothing.

 

Following are the actual emails:

 





OK, so headlining this bizarre, if not ludicrous situation, order 10433720


below - containing the very book Lulu says is "not printable" for o/n 10437399


has just been despatched - see below - highlighted in red!


 


C'Mon!!!!

 

 


Dear uds3 ,

 

We thought you would like to know that your Lulu order has shipped on 4/7/15 4:11 PM via FedEx (You can check out all the details below.)

Remember, you can always track the status of an order here. It may take up to 48 hours before your tracking number starts providing updates.


Order #10433720

All items in your order have been shipped.


Shipping Address:
Debbie Brown
1404 Tonkin Place
Longmont CO, 80504
United States
3032040596


In This Shipment:

1 of Hit the Road Jack by Noel Bailey (Printed) 
1 of Cool Among The Flames by Noel Bailey (Printed) 
1 of I Wasn't Always Seventy by Noel Bailey (Printed) 


Shipping Method:

Ground

How long until my order arrives?


Tracking Information

Tracking #: 595441211186382




From: [email protected]
To: [email protected]
Subject: RE: Att: PAUL L: Lulu Support Case 01206982, [ reflithium00D506zQ6._50050cO5Sb:ref ]
Date: Tue, 7 Apr 2015 19:07:43 +0000



I do not want a refund Paul, I need the BOOK plus the other TWO orders (containing that book)

filled.

 

I would also have expected a prompt reply to yesterday's email below!!!! What is happening

there at LULU?

 

 

Date: Tue, 7 Apr 2015 09:53:40 -0700
Subject: Refund from Lulu Press Inc.
To: [email protected]
From: [email protected]


Lulu Press Inc. has just sent you a refund

8 Apr 2015 02:53:40 AEST
Transaction ID: 2H123699PM6815450
Dear United Directory Systems,
Lulu Press Inc. has just sent you a full refund of $34.83 USD for your purchase.
If you have any questions about this refund, please contact Lulu Press Inc..
The refund will go to your PayPal account.
To see all the transaction details, please log in to your PayPal account. It may take a few moments for this transaction to appear in your account.

Merchant information
Lulu Press Inc.
[email protected]
http://www.lulu.com
Note from merchant
10437399-1

 

Original transaction details


Description Unit price Qty Amount
Purchase from Lulu Press Inc. $34.83 USD 1 $34.83 USD
Insurance: ----
Total: $34.83 USD
Refund PayPal balance: $47.44 AUD
From amount: $47.44 AUD
To amount: $34.83 USD
Exchange rate: 1 Australian Dollar = 0.734290 US Dollars


Invoice Number: 10437399-1

Sincerely,
PayPal




From: [email protected]
To: [email protected]
Subject: Att: PAUL L: Lulu Support Case 01206982, [ reflithium00D506zQ6._50050cO5Sb:ref ]
Date: Mon, 6 Apr 2015 21:08:02 +0000


Hello Paul.
 

It's happened again!

 

Compare the letter received just today (in red) with that highlighted in green from last October

way below - that you kindly investigated for me.

 

This time, the book in question was eminently printable just a month ago (o/n 103633230

What has changed?  Why would it now NOT be?  I'm curious to know also if it is the same

printer that threw a hissy-fit last year?

 

This would also affect fulfilling order 1044211 that no-one has mentioned yet.

 

Regards,

 

Noel



Date: Mon, 6 Apr 2015 20:43:12 +0000
From: [email protected]
To: [email protected]
Subject: Lulu Support Case 01206982, [ reflithium00D506zQ6._50050cO5Sb:ref ]

Lulu.com  
Dear Customer,
Thank you for placing your order with Lulu.com. It has come to our attention that your order 10437399-1 cannot be completed because one or more of the items contain errors that are preventing it from being printed properly. Please be patient while we investigate the issue. We will contact you in 2 to 3 business days with the next steps.

To help track your support inquiry we have generated a unique Case number. Your Case number for this issue is 01206982. Please use this number in any further communication regarding this issue.

Please add Lulu.com to your "Allow" list inside whichever email Spam/ Virus Software you use. If you don't you may not receive responses from Lulu.com

We apologize for any inconvenience this may cause and would like to assure you that your issue will be handled as quickly as possible with the utmost care.

Thank you,
System User
Lulu Press, Inc.

 
reflithium00D506zQ6._50050cO5Sb:ref


From: [email protected]
To: [email protected]
Subject: RE: Lulu Support Case 01128854, ATT: Paul L [ reflithium00D506zQ6._50050XPaUQ:ref ]
Date: Fri, 7 Nov 2014 20:48:01 +0000




Hello Paul,

Thanks for your reply below.

I am totally confused though........you said you are awaiting a reply from the printer - meanwhile someone has sent me a refund. (See below)

I don't WANT a refund...I want the BOOK!

(I gave my copy away to a family member and now require a replacement)




Merchant information

Lulu Press Inc.
[email protected]
http://www.lulu.com
















Note from merchant

9900612-1

 

Original transaction details


Description Unit price Qty Amount
Purchase from Lulu Press Inc. $39.38 USD 1 $39.38 USD
Insurance: ----
Total: $39.38 USD
Refund PayPal balance: $46.43 AUD
From amount: $46.43 AUD
To amount: $39.38 USD
Exchange rate: 1 Australian Dollar = 0.848334 US Dollars




> Date: Fri, 7 Nov 2014 16:10:46 +0000
> From: [email protected]
> To: [email protected]
> Subject: RE: Lulu Support Case 01128854, [ reflithium00D506zQ6._50050XPaUQ:ref ]

> Hi Noel,

> I apologize for the delay. Because as you say, this project has been successfully printed in the past, I am waiting on some detailed answers from the printing facility. We should hear from them sometime today. Please let me know if you have any questions in the meantime.

> Thanks,

> Paul L.

> --------------- Original Message ---------------
> From: Noel Bailey [[email protected]]
> Sent: 11/6/2014 9:26 PM
> To: [email protected]
> Subject: RE: Lulu Support Case 01128854, [ reflithium00D506zQ6._50050XPaUQ:ref ]

> Why have I had no reply" You volunteered 2-3 days to receive aresponse......it is now SIX days and nothing whatsoever.
> As I asked in a separate email...WHAT is the problem. the project has not been touched/edited/revised......since it was published and a perfectly good print book sent to me.
> Noel Bailey

> Date: Fri, 31 Oct 2014 20:43:27 +0000
> From: [email protected]
> To: [email protected]
> Subject: Lulu Support Case 01128854, [ reflithium00D506zQ6._50050XPaUQ:ref ]
>
> Lulu.com


 Dear Customer,

> Thank you for placing your order with Lulu.com. It has come to our attention that your order 9900612-1 cannot be completed because one or more of the items contain errors that are preventing it from being printed properly. Please be patient while we investigate the issue. We will contact you in 2 to 3 business days with the next steps. 


> To help track your support inquiry we have generated a unique Case number. Your Case number for this issue is 01128854. Please use this number in any further communication regarding this issue.


> Please add Lulu.com to your "Allow" list inside whichever email Spam/ Virus Software you use. If you don't you may not receive responses from Lulu.com


> We apologize for any inconvenience this may cause and would like to assure you that your issue will be handled as quickly as possible with the utmost care. 


> Thank you, 

> System User 

 


If Any light can be shed - I would appreciate it 


Noel Bailey:














 

 

 

 

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