We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Native EPUB Desktop Publishing Program

If a person has a Mac then a native EPUB desktop publishing program is now available. It eliminates the need for conversions where a person can build their eBook inside the program with an easy-to-use interface. Looks like it's an alternative to iBooks Author.

 

https://itunes.apple.com/us/app/playwrite/id650042821?ls=1&mt=12#

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