Change in Bulk Discount/Coupon Policy?

I tried to use the 25% off coupon to order a bulk load of my book, but it didn't apply the bulk discount as it has in the past and specifically shown working on the FAQ page here: http://connect.lulu.com/t5/Ordering/Coupons-and-Discounts-FAQ/ta-p/33209

 

I contacted support and apparently you can't combine coupons with 'other offers', but as far as I'm aware this has always been the case (you can't use more than one coupon per order) but in the past, as per the FAQ, the bulk discount isn't treated as an offer.

 

I usually stock up in bulk a couple of times a year when there is a good coupon and it's going to make quite a difference if that's a permenant change!

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