How to download e-book

I paid one e-book and received the confirmed email from lulu. 

I have tried to follow the URL

but download a .acsm file, where is the PDF I can download??????????


  • You need ADE installed on your PC. The acsm is just a link.
  • Hi Zachchu,

    Ken is correct; the acsm is just a link to the drm protected ebook. You will need to install adobe digital editions in order to view the drm protected ebook. Below you will find instructions as well as general solutions for successfully accessing a drm protected eBook.

    First, make sure that you have downloaded Adobe Digital Editions (, and have created an Adobe account to authorize your computer. By authorizing your computer it will allow you to view the eBook on up to 4 devices instead of just the computer that you have downloaded it on. Once you have done that, log into your account, and click the My Lulu tab toward the top of the page. On the My Lulu page click My Downloads on the left hand side of the page. When on the My Downloads page click the download link to the right of the title that you want to download. This will take you to another page that will say you have successfully downloaded your ebook. At this time a pop up will appear asking you to save your file. The file will appear as a URLLINK.acsm. This file will be sent to ADE to retrieve your e-book. Save the file, and It will open up automatically in Adobe Digital Editions.

    The following pages from our Knowledge base may also be be useful :

    If you are trying to view an Adobe Digital Editions file on your iPad or iPhone please install the following app that will enable ADE files on  your device:

    If you are trying to view an Adobe Digital Editions file on your Android device, please visit the following link: You can download one of the compatible applications that will enable ADE files on your device.

    I hope this helps. Smiley Happy

    Kind Regards,

    David K.

  • How do I get ADE?
  • Thousand thanks, I got the PDF. :-)

    I did following steps:
    1. DL & Install Adobe Digital Editions from
    2. Create a Adobe Account
    3. Run "Adobe Digital Editions" and drag-drop the .acsm file to it.
  • File not found
          When I follow these instructions to download, instead of getting to the page that says I have successfully downloaded, it get to a page tjhat says:
              Firefox can't find the file at            

      Check the file name for capitalisation or other typing errors.
      Check to see if the file was moved, renamed or deleted.


    What do I do now?

  • Contact Support. Could be a bug with the new Shop.
  • Can you try again?  We just completed some work that most likely addressed this specific issue.  If you still cannot access the file, please file a support case or let me know by replying to this post.



  • When I click on "my downloads" I geet a blank page.  Who do I contact?

  • Hi maestrabrandt,

    Thank you for opening a support case; you should receive an email response from us today. If you have any questions or problems, please reply to that email to contact support directly.

    Thank you!

  • I purchased a book yesterday but can't read it. is blank. I filed a ticket yesterday but no reply yet (issue number 00695769)

    How do I read the book? Please help me.

  • I downloaded ADE but when I click downloads or the URL , I get a blank screen. What do I do?

  • Is the book in your My Lulu, My Downloads?

  • i have the same problem. can not open downloads section nor the URL .

  • i do not know. my receipt says the ebook is ready for downloading.

  • I have noticed a delay over the last few days in a book making it to the Download area.

    You should go to your My Lulu, My Downloads and see what is available there.

    Give it an hour and if it is still not there then contact Support 

  •  i would like to contact someone by phone b/c i am not getting anywhere with the website. the downloads section will not open, the page is always blank. i do not want to lose the opportunity to lose my ebook since i can not get a refund. i have sent support tickets and there has been no reply in terms of help.last ticket id is 00700580.please  help me asap.

  • I had the same problem whit the book semillas de fenogreco but already is work

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