Hiya - I am attempting to simply buy my own book as if a usual customer. Yet payment has failed, despite my account being solvent! Has anyone else encountered this...?
There has been at least one other report.
Try again using Paypal.
Contact Support and ask them to cancel the previous failed order.
me too i bough some book at site i paid paypal payment it said my order faild..why??
If you encounter payment failures or other problems placing your order on Lulu, the best thing you can do is contact support via live chat or email here:
i have this problem too, i dont have a paypal account, so i tried another card, the payment has been taken twice from my bank accounts, yet the status is 'failed'
Contact Support at http://www.lulu.com/support
I have had an e-mail from Lulu re this, and have just posted in another forum post (can't find my project) it's a Lulu system fault which they are trying to rectify - paying again via Paypal won't work until it is resolved. Go into my projects - my orders and cancel anything that looks like it has failed. I had the same problem and then an order went through and I got a 'your book has shipped' e-mail....two weeks ago, which is another glitch as it hasn't even been processed. They are locating ghost orders and re-sending them. gremlins in the works at the moment, but Lulu is aware - if you are worried I would get a problem ticket and email them as I did. They replied pretty quickly and will let me know in a couple of days once they have located my project. Good luck chaps 8O)
Me too. I've tried all day, which may have been a mistake. I have made all corrections necessary, and still says payent failed. I will probably delete my account and hope the book I ordered is soon on Amazon or another site. This has been a waste of time and peace.