Shipping Times and Options

by on ‎11-11-2010 01:38 - edited on ‎11-08-2017 03:50 by Community Moderator Community Moderator (1,023,918 Views)

Lulu is a print-on-demand company. All products are manufactured when ordered. This process is very efficient and environmentally friendly, but it can take just a bit more time.

 

  • Books and Calendars  - Print in 3 to 5 business days
  • Downloads - Available immediately in your downloads/purchases.

The shipping days listed below exclude manufacturing times.

 

  • Shipping times are estimates and not guarantees. They may be affected by factors over which Lulu has no control, including incorrect delivery addresses, customs delays, and Post Office delivery restrictions. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu will take no action on these orders during that time.
  • For Mail and Priority Mail services, please note that certain areas require extra transit times and could take up to 28 days to receive.
  • International Economy packages are delivered using the postal service of the destination country.
  • Express shipping cannot be selected for delivery to P.O. Boxes since this shipping option require a physical address.
  • Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
  • Lulu does not offer shipping insurance.
  • Packages shipped military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Express shipping cannot be used as this option requires a physical address.
  • Please note that we do support shipments addressed to Armed Forces Europe addresses, but you must select "Armed Forces Middle East" to place the abbreviation AE on the shipping label.  AE includes Europe, Middle East, Africa, and Canada.

How do I know if my books have shipped?

You will receive an email from Lulu.com stating your books are on their way. You can also check the status of your order by clicking on your username and selecting the My Orders option. If you do not have a Lulu.com account, please submit a support request and we will be happy to look up your order status.

 

Printing and shipping statuses are explained below.

 

  • Processing: We received your order and it is being processed.
  • Fulfilling: Your order has been queued for printing. Orders in this status cannot be modified or cancelled.
  • Partially Shipped: If you ordered a mix of books, such as print and eBooks, this status will display until all items within your order are shipped.
  • Shipped: All items in your order have shipped.
  • Refunded: All or part of your order had been refunded through your original payment method
  • Canceled: Your order has been canceled

How can I track my shipment?

The shipping confirmation number will include your order's tracking number. When our print vendors provide it, we will also include the name of the shipping company. If the tracking number appears as a hyperlink, clicking it opens the package tracking page for your order. This information is also available from the My Orders > Order History page.

 

For all tracking sites, please see Tracking Your Order

 

Note: There may be a 24 hour delay between the time you receive your shipping notification and the time your package is scanned into the tracking system.

 

Shipping Costs Estimates

Actual shipping costs are determined by multiple factors including a package’s dimensions, weight, destination, selected shipping method, and the availability of periodic discounts. To reduce shipping costs and delivery times, Lulu makes every effort to print your order at the print partner closest to your shipping address. Occasionally a book’s format requires it to be printed at a specialty print facility, which may also affect shipping costs.

 

Considering these factors, the best method for accurately estimating shipping costs is to create a test order. Add copies of your book or a similar book format to your shopping cart, enter the shipping address, and let our computers calculate the shipping cost based on your selections. You can then select different shipping options, continue to checkout, or simply cancel the order once you receive the estimate.

 

Shipping Times by Method

All delivery times are in Business Days (Monday - Friday). Mail and non-Traceable methods are not guaranteed.

 

 

Country Method Delivery Time
USA

Mail

Priority Mail

Ground

Expedited

Express

2-15 business days

2-5 business days

2-5 business days

2 business days

1 business days

Canada

Mail

Priority Mail

Ground

Express

3-6 business days

2-5 business days

1-4 business days

1-2 business days

Latin America

Mail

Expedited

Express

7-13 business days

4-5 business days

2-4 business days

UK & Ireland

Priority Mail

Standard Traceable

Express

1-3 business days

1-2 business days

1 business days

France

Mail

Standard Traceable

Express

2-4 business days

1-2 business days

1 business days

Europe

Mail

Priority Mail

Standard Traceable

Express

6-11 business days

4-8 business days

2-4 business days

1-2 business days

Australia    
 

Worldwide

Mail

Priority Mail

Expedited

Express

7-21 business days

7-17 business days

2-5 business days

2-6 business days

 

 

Other Frequently Asked Questions About Shipping

 

How much does shipping cost?

Shipping costs are added during check out. Add your selected items to your shipping cart, choose your shipping option, and the rate will be displayed.

 

Why can’t I choose Express delivery to my P.O. Box?

Express delivery requires a physical address to which your package can be delivered.

 

Can I ship to US Military or Diplomatic addresses?

Yes, but you must use the US Postal Service for delivery to APO/FPO/DPO addresses.

 

Can I ship books to a prison address?

Yes, but since inmates are not generally allowed to sign for packages you must choose the US Postal Service (or equivalent) when shipping books directly to a prison address. Prior to placing your order, Lulu advises you to contact the relevant officials to learn of any specific delivery restrictions for that location.

 

Please Note: Coil-bound materials are not eligible for prison delivery.

 

I live in Russia. When will my package arrive?

Due to factors beyond our control Lulu is not able to guarantee that orders shipped to Russia will arrive within a specific time frame. Long delivery times are a result of long delays in clearing packages through Russian Customs Clearance Office. Neither Lulu nor our carriers have any influence on this situation. As a result, shipping to Russia is at the buyer's risk. As such, Lulu cannot replace or refund these orders and we request your patience as your order may still be on it's way. For more information about this situation, see: http://www.itar-tass.com/en/c39/701211.html