04-12-2012 12:08 PM
I am a first time user. I have been trying to publish my new eBook using the Safari browser. When I try to design my marketing image, I can't upload my own picture. The lulu template pictures work fine, but when I try to upload my own I get this error before I can click accept: "There was a problem trying to upload your picture. Please try again, or visit Lulu Support."
I have tried both 2550px x 3300px (which is the size of the template images) and 612 px x 792 px (which is what lulu recommends).
Has anyone had this problem before, or have a clue how to solve it?
04-12-2012 12:20 PM
04-17-2012 10:02 AM
I am having the same issue. I followed your directions and went back a couple of steps (several times). I had to change the title on my cover & now I am having problems with the picture being accepted. I changed it to 612 * 792 pixels, and it is indicated on the box that shows the image that the pixel count is correct. But, the problem is, when I hit the Accept button, nothing happens. Does anyone have any suggestions? This is very frustrating.
04-17-2012 10:07 AM
04-17-2012 10:28 AM