phone-number

[#1]

Dear lulu.com

I think it would be a very wise idea if your business was to get a phone number so customers or publishers have questions they can get ahold of you a lot easier

[#2]

It's a free site, what is it you wish to know?

[#3]

Use Live Chat

[#4]

Videotron here in Canada has a "call me back"  service. Createspace also offers almost immediate  telephone assistance. I think it would wise for Lulu to make that option available as well.

Maggie

[#5]

I have no idea who Videotron is, but Createspace is owned by Amazon who are vastly cash rich and no doubt already have 1000s in a call centre just in general to deal with everything Amazon.

http://www.youtube.com/watch?v=UFPPLaIGzeE

[#6]

I wish that I had a Mars bar for each time that this is suggested.

[#7]

Not a Milkyway?

[#8]

I must admit when i first started with Lulu 2 years ago, I was very fustrated at the thought they didn't have a phone number! (unless you buy a package, then u got 1 call from a rep) however when my first problem arose, I used the live chat (rolling my eyes the whole time) But wait! The live chat worked and has been working for me ever sense.

So the need for that live 1-800 # has gone away. I feel the longer you stay with Lulu the more u realize the forums really help because everybody seems to have the same issues sometimes. My emails have gotten answered in less than 24 hours as well.

[#9]

Exactly, need a phone!

Live chat, waste of time.

Just had to muddle through alone. 

Will not recommend LuLu to anyone.

[#10]

Keep in mind that Lulu is in one time zone and the rest of the world in 100s of time zones, Lulu's site users are almost world-wide, so it would cost a fortune for Lulu to run a 24/7 phone help line for what is after all a free site.

But for help and problems, as D Berger says, there are always the forums you know, which are there all the time.