Dear Lulu,

At the moment, there appears to be little moderation on the forums. A cursory glance today at some new posts revealed a few rude, arrogant remarks made from one poster to another. Although it did not involve me at all I was tempted to enter the particular thread and point out the inappropriateness of the remarks, but having done that already on previous threads, I have a gut feeling that I would slide down the slippery slope of wasting my time attempting to moderate something that shouldnt be my responsibility.

I notice you use Lithium as the software to provide your forums. I do not know what priviliges they give moderators but I used to be a moderator at a retro gaming forum which uses the PHPBB software. When I look at each post on my forum, I have special icons only I can see on each post, allowing me to edit, delete, lock the thread, unlock it, compare ip addresses, issue a warning, send the post to a global moderator for further advice etc.

. If Lithium provides this then those options are being underused. I know you often lock threads but there is nothing wrong with simply deleting the offending post or editing it (adding a note to the community to make them aware of the changes).

So basically, I do appreciate that being a forum moderator is an unpaid, thankless job at times, but you *do* need more. I notice there is no activity on weekends either, none that I have noticed anyway, of the presence of moderators. Like most people who moderate forums, I too have a full time job, but would still gladly offer to help out here nevertheless, and could easly give an hour or two a day.

I recently revised a project, the new publishing file just had a few ammendments to the layout. Content is exactly the same.

In the process of revising my project I lost the only customer review I had which was a 5 star review.

I think it would be helpful not to retire customer reviews when a project is updated, now it looks as though no one has purchased my book.

I recommend making a  Section/Forum just for ebooks as the formatting and issues entailed are entirely different from that of print books.

Thanks,

Maggie

I've seen this idea suggested in various posts throughout the forums, but never suggested . . .

How about beginning a Writers Forum for new and veteran authors (and other members who wish to chime in, of course)?  It'd be an enormous benefit for all members, where they can discuss the craft of writing, as Ron Miller suggested, bounce ideas around, or just wish to chit-chat with likeminded people here.  Make it stable, however.  Hopefully it could be placed in the Active Area where it can be found after we arrive at the Connect page. 

Just a thought.

Regards,

Rename to "Marketing Tips" or "Marketng Information.

Hi there

I have a non-English name: João.

As an author I am, I feel a bit unconfortable when I see my name on the title of the browser incorrectly spelled.

Please, solve this issue on the next update. (add the letter 'a' with tilde)

Thank you

Dear Lulu,

I only wanted to change the price of my book but I had to create a revision and then order a copy and re-approve the book. I didn't change ANY of the content and the price is NOT shown on the book cover.

I suggest that LULU creates a feature that allows you to change the book price without having to create a revision, go through the whole revision process and order a new copy for approval.

Hi Lulu

Right now I feel that you treat me as a customer, i.e. someone who is looking to buy books when you email UK specific coupon codes in your marketing campaigns.

These are great so thanks for them.

But as an author I like to annouce these reductions on my Facebook page for my book, and I only get sent the UK offers as I am a UK author.

I would love you to be able to email me all offers in all countries, as it is the authors who can play a major role in seeding out these offers to many hundreds and thousands of customers.

I did look in your announcements page but saw nothing about any coupons there.

Also, email is great as if you can send the offers to us the day before, we can make maximum use of them.

Cheers!

Simon

www.facebook.com/theshamanandsnowwhite

Dear Lulu:

I love and hate your pricing promotions.

My book is primarily sold in small bulk to museum shops. The only way I can offer affordable pricing to these shops is to combine bulk discount, drop-shipping, AND one of your frequent promotions. So that's OK.

And I should say that I ONLY place orders when you have a promotion.. can't afford it any other way.

So why not just make it permanent? You'd generate more volume, and make it easier for me to offer firm price points with short lead time to my customers. As it is, I have to say "allow 4-6 weeks for delivery, because I'm never sure when Lulu will have another promotion".

Many sites that have country options have country flags at the top of the Home Page (and often the top of all pages). They are easy to see and most people know what they are for. Can Lulu also do this please? The country/money options at the bottom of  only some pages are only clear to those who actually scroll right down the page/s! And on the Home page it is a long way down!

Can Lulu provide store widgets like amazon's astore, something that can be embedded on websites and thereby help advertise and boost sales of selected books.

Thanks!

I try to keep my in boxes cleaned out and have deleted the coupon code emails which come and then decided to produce the items.  Is it possible to have a "My Lulu" link to current coupon codes so we can access them on line?

print posters it would be great

I've been on this site for 10 minutes or more trying to find where and how to ASK A QUESTION!! There is no place to make contact with you! I want to use your service to publish my book, but I'll be damned if I'm going to spend my money without any kind of assurances! I want to know how I can SEE the quality of photographs printed by you. I have written a book on how to have the Greatest Portrait Ever Created, and I have included several portrait examples. I NEED to know how they will look as reproduced by you before I go ahead with ordering 100s of books!

I have published several books on LULU, but my audience downloads my work more frequently than purchasing a hard copy, and my works are always available for free downloads...here is the point, I used to be able to track the amount of times my work was downloaded (for free) and now it seems I can not...can someone please fix this problem, I would like to know if people are taking the time to view the material...thanks for your time.

I'd really like to see the option of those small, fit-in-your-pocket sized books on Lulu. They sell just as well as any other format of book, in my opinion. Who doesn't like the convenience of a book that can fit comfortably in your pocket or purse? I have many ideas for this style of book. Please consider it!

For those authors willing, Lulu might offer customers the chance to download for free, the first book in a series or trilogy. I've written a trilogy and would be happy for the e-book version of the first book to be offered without charge. If you have costs, then OK, maybe for a nominal charge, but the whole point of e-books is that the overheads shrink to zero.

You may also want to focus on the Japanese market. The conservativism in the publishing industry there suggests opportunities for delivering e-books directly to readers.

I emailed lulu today regarding a shipment I have still not received (after calling Fedex and finding out that it was never given to Fedex). Lulu emailed me on May 6th saying that the package had been shipped. Unfortunately, Lulu Help, you sent me an automated email which clearly did not pertain to my problem. I replied again earlier today and never heard back. There is no possible way to get in touch with you via phone (and for some reason the chat was not loading!). Reconsidering your customer service would be greatly appreciated. I love ordering books through you and have spent a lot of money publishing through your company. I hope to continue to do so. I am really hoping that you will actually read my email and a human being will respond. Thank you.

- Very disappointed loyal customer

Hey guy's maybe you should make the option to first publish your Ebook with no cost to download as like a temporary thing before people actually start downloading it. or do you already have that option? if you do, my bad! but if you don't, maybe you should consider it