Share an idea or suggestion for how to improve the Lulu self-publishing experience. You can also show your support for previous recommendations by assigning a star rating.

You must be a registered member of the Lulu Community to participate in the Ideas forum. Please review our community forum policies and guidelines before posting.

If you can't find what you are looking for in our knowledge base or community forums, please visit our Support Page to email our Lulu Support Staff.

New Idea
0 Kudos

I've just spent 20 minutes ordering 20 copies of my book. It should have taken under 5 minutes.

- Clicking along each page of the delivery address and payment method selection etc. is painfully slow.

- There is a discrepancy between the Expiry date of the '20420' discount code on the 'current-specials' page and when entered in the ordering process - 31 Mar vs. 28 Feb - which is worrying.

- The first time I clicked Place Order, after a long delay the server reported an error and kicked me off. After logging back in I entered the same details and it went through.

Your website processes are clear, complete and helpful. It is a shame to spoil the buying experience with slow servers and inaccurate detail.

Have others had similar experiences?

Status: We Did It!
Hello Cordyline - Thank you for your recommendation. I alerted both the Marketing and IT teams of your suggestion and concerns. The expiration date for the coupon code has been corrected. Additionally, we are already investigating the causes of the slow checkout process when applying coupons.
Labels

Lulu is an advocate for global consumer privacy rights, protection and security. Copyright © 2002-2017 Lulu Press, Inc. All Rights Reserved.