Tracking Your Order

by on ‎08-16-2010 09:44 - edited on ‎11-09-2017 03:28 by Community Moderator Community Moderator (358,859 Views)

If you selected a traceable shipping method during check out, you will be provided with a tracking number once your order finishes printing and ships. Packages with tracking numbers are scanned at each checkpoint on their journey, allowing the packages to be tracked as they move through the shipper's system to their destination. If an issue arises with a package, the location is readily identified and makes the chances of recovery more likely.

 

Please note: It can take an estimated 24 hours for tracking information to appear on the carrier's site after the tracking number has been assigned to the package.

 

How can I track my Order?

 

Orders submitted while logged into a Lulu account can be viewed on your My Orders page. To view your order, log in to your Lulu.com account, click on My Projects, and select My Account & Orders.

 

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On the Orders page, select the order you would like to track and click “View Order Details.”

 

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You will now see detailed information about your order, including a tracking number if a traceable shipping method was chosen. Clicking the tracking number in either location will open the order’s tracking details.

 

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The tracking link will open in a new browser tab and will provide detailed information about the order.

 

Is my shipping method traceable?

 

If you do not see a tracking number associated with your order, or the number is not displayed as a link, the tracking is unavailable. Some shipping methods to certain locales will not be traceable.

 

Note: Non-traceable shipping methods will be marked as such in the cart during check out. If a shipping method indicates that tracking is not allowed, your order will not have a tracking number.

 

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What are Delivery Confirmation Numbers?

 

Some shippers only offer Delivery Confirmation numbers. Delivery Confirmation gives the date, zip code and the time the package was delivered. If delivery was attempted, the date and time of attempted delivery will be given. There is no capability to determine where your package is at a given time in its movement to you. Packages with Delivery Confirmation do not get scanned at each checkpoint on their journey like a tracking number, making it impossible to locate a package that may have gone astray.

 

What if my tracking link does not work?

 

Sometimes technology isn’t perfect. Some shipping methods to certain locales will cause the tracking information to either display incorrectly or not function properly.

 

In most cases, the order can be tracked directly through the shipper’s tracking page. Note the Shipper on the order details (listed under Status and the “Shipped on” lines) or the region your order shipped from, as well as the track number.

For a complete list of shipper’s tracking sites, please see below:

 

Region Tracking Page
United States 

FedEx

USPS

Canada

FedEx

Canada Post

Latin America FedEx
UK & Ireland

DPD UK

FedEx UK

France

UPS

La Poste

European Union

FedEx

UPS

Australia

Toll

DHL

Startrack

Worldwide

UPS

FedEx

DHL

 

 

 

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