02-28-2012 05:28 AM
I've placed myself in a bit of a pickle and I'm not sure what to do. I will explain my problem here. If anyone can help, it would be greatly appreciated.
I've published my first book here yesterday (Feb. 27th). Although I proof-read the entire thing on my original document uploaded AND on the PDF file, I found one error.
First let me say that I had bought 5 copies of my book with my credit card prior to noticing the error. My cost was over $100.
Anyway, the error was on my credits and acknowledgements page. I was giving credit to a church who gave me permission to use a picture from their website, alter it, and use it on my book cover. The church's name was Lighthouse Baptist Chapel. When typing, I wrote 'church' instead of 'chapel'. I even typed out their website address with the same mistake.
As soon as I realized my mistake, which shows my edit was just 3 hours ago on the 28th, I revised my original file, re-uploaded the corrected document and even changed the title of the document so I could remind myself that it was revised. Then I deleted the original upload, which has now been replaced with the revision. (I think it was a wrong move, but I hope it isn't!).
I was wondering - does anyone know if lulu will publish my revised document, or will they still print the original mistake? I viewed the status of my book project and it says "fulfilling".
Can lulu still print the revision, after I corrected it and IF they can, will it cost me extra for the change I made?
I understand that I was quite ignorant about not making sure of the correct words in the first place.
Can anyone who works for lulu (moderator or anyone else) reply and clue me in on this?
Solved! Go to Solution.
02-28-2012 06:48 AM
02-28-2012 11:35 AM
Oh okay. I understand. Well, since I just bought 5 books to pass out to family and a couple of friends, they will have a unique copy I guess. I'll defintely take your advice and get myself a copy and look it over very well before I order anymore.
Thanks so much for your help, I appreciate it :-)
03-15-2012 04:14 PM
As one in the same boat...I assume this is a function of the software process as it sends out an order, perhaps including the file as it exists at that moment in time. How difficult would it be for the recipient (system) of the order to cross-check before printing that it has the absolute latest and greatest source file? Just wondering out loud, I suppose. The current procedure of not allowing any last-second changes seems a bit inflexible. Fulfillment and shipment is not warp speed. Seems we (Lulu authors and goods providers) could get cut a break.
03-15-2012 05:52 PM - edited 03-15-2012 05:53 PM
And then someone comes along and says, "but I WANTED the original file used to print my order...that's why I ordered the book when I did...now look what you've done...you arbitrarily replaced my file with an new version that I was planning to use for a totally different purpose!!!" Buyer beware. You get what you order.
03-16-2012 01:12 AM
03-16-2012 01:43 AM
Glad you took my comment in the vein it was intended. I'll wager that I've bought more "proof" books than most people. I am forever finding "one last" error to fix...usually the day before I really need to order several hundred dollars worth of books. It is agonizing to wait a week or two to see if I correctly fixed an error before placing a large order but I'll be darned if I'm going to spend a huge chunk of change and have an unacceptable book delivered because I accidently screwed something up. Accidents happen. As long as I have a "proof" in hand that I can wave in Lulu's face, I don't have to worry about whether the error occurred at the print shop or it was caused by something I did inadvertently when I "fixed" something. If you can clearly show that the printer screwed up the order, Lulu will very likely stand behind you. But don't expect them to feel sorry for you if you didn't follow the guidelines.
03-16-2012 02:08 AM