eBook Download problem "ascm" file

[jess_rustich]

I bought an ebook "Wealth Within Your Reach, Pera Mo, Palaguin Mo" last February 27, 2011 but I was not able to download it. The file downloaded is having an "acsm" extension. I used Reader Library and Adobe Digital Editions but all have errors. Reader Liabrary error says I lost my internet connection while ADE says error in authenticating license. I tried to download a sample ebook in ADE and was downloaded and readable.

Right now I'm still waiting for the Lulu's support response. Their previous response never worked out.

[Faith Carroll]

If you haven't yet, check out the following link on eBook Downloading:

http://connect.lulu.com/t5/Digital-Media-eBook-Downloading/How-to-Download-eBooks-and-Digital-Conten...

(I had an issue last year downloading an author's novel; the trick was using the "Save As" feature as opposed to "Save."  To this day, I'm sure why that is, but there you have it )

Hope this helps!

[lovernios]

I am having the same problem and the 'right click' trick does not help

it downloads a file called ebook.php which is useless

[faarenasg]

I have exactly the same problem. A link with acsm extension is downloaded. It looks like a serious problem. Any response from Lulu?

[NickPopio]

Have you reported the issue to our customer service team via our Support page? There you can find our Live Chat and Email Support options. Our customer service team currently has an 88% satisfaction rate, so you know you're in good hands!

[SLM44]

Having the same problem did you every get it resovled. If so what was the trick. Thanks

[faarenasg]

This is a mess!! After got the "support page" (deeply hidden in the Site Map) you have to choose a "label" for your problem (not shipped, shipped but not received, etc.) that has nothing to do with this specific problem. I chose "item damaged" since was the one that closer described what had happened and write a description of the problem. I received a "machine response" asking me to "... send a digital image that clearly illustrates the defects with your order. Photos work best for showing the defects." At this point I think I lost my money, but I got a really interesting real case of study to be used in my Customer Service classes at the University.

[NickPopio]

faarenasg,
I'm a little confused by what you mean when you say the support page is "deeply hidden in the Site Map". The is a link at the top-right of every page that says "Help" in blue font and then "Need help? Visit our Support page".

As for reporting your issue, I recommend selecting the Lulu.com Website option. It's not a perfect match, but it won't require things like photos or anything of that nature. We're currently working on revising that page as well and will be taking your feedback into account.

[Kay2]

Hello,

          I am having the same problem downloading an ebook I purchased and have received the same response. Did you find a resolution to your problem? If so, your advice would be greatly appreciated.

Thanks

[Ken Anderson]

Kay, You posted to a thread nearly a year old. It is far better to start a new one. I'm guessing at your question. You can't open an acsm file - it is just a link. Install ADE on your PC and then click the link.