04-05-2012 09:09 PM
I'm not thrilled with Lulu lately. I would like to unpublish here and take my books elsewhere, but I have the Global Reach package. If I leave Lulu, do I lose my ISBN or do I take it with me?
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04-05-2012 09:49 PM
04-05-2012 09:57 PM
I got the ISBN through the Global Reach program through Lulu, which is why I am confused. I paid $79 for the number and their distro to Bowker, Baker & Taylor, BN and Amazon. So, yes, I paid for it but I bought it though Lulu.
04-05-2012 11:21 PM
04-06-2012 12:22 AM
I too am unhappy, and have used LuLu for a long time. The process one has to go through these days to get a simple question answered is not only time consuming but discouraging. I get that LuLu is SELF-publishing, and I appreciate all the tools provided, but it seems like there should be some better support system especially for those of us who did purchase the global distribution plan. I paid 99 dollars at the time that I purchased it and took great time and care with my book, so that I did not approve it for distribution until two years after applying for the ISBN. I was not expecting to be the next J.K. Rowling or anything, but I did expect that my sales would increase at least to some degree. Instead my sales dropped, almost from the day I put my book into distribution. They went from a fairly steady stream that provided me with a more or less reliable source of pocket change to virtually nothing. It has been several months now , and sales have picked up a little but are not what they were. I am feeling a little ripped off. Additionally, the e-mails from the support team inevitably jump to the conclusion that the publisher does not know what they're doing, even when the question asked explicitly indicates there are technical difficulties with a tool on the website. I waited over a week for this last question of mine to be addressed and when I finally got a response, it did not answer the question. I also am starting at this point, regrettably, to think about going elsewhere for my publishing needs or at least investigating the options, though I have been a stalwart supporter of LuLu in the past.
04-06-2012 03:47 AM
04-06-2012 09:27 AM
04-06-2012 10:26 AM
Thanks for your concern and details about your recent experiences. This helps us focus on issues that are affecting our customers.
Amazon revenues are due to be posted today (Friday 6 April) and should be updated in your accounts by tomorrow at the latest as the file processes.
The Customer Voice team is behind in the queue and are working to catch-up. We are targetting to be back to a 24-48 hour turn around by next Friday at the latest. We are having a higher volume due to the recent release related to the shopping experience updates. Our teams are focused on addressing and fixing these items as quickly as possible.
Thanks to you and the community for your continued support, and supporting each other. This is very much appreciated.
Manager, Customer Voice
04-06-2012 11:23 AM