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Reader
tangram
Posts: 2
Registered: ‎03-28-2010

revenue payment problem

I recently closed an email account which was linked to paypal, I then added a new account to my paypal account and deleted the old one, but forgot to update the remittance settings in my Lulu account. As a result, my last revenue payment (30th August) did not go into my paypal account (it would have been sent to the old paypal email address which no longer existed). When I realised what had happened, I updated my remittance settings and spoke to a live chat operator at Lulu, who told me that the payment would be re-sent this month. That hasn't happened, so I contacted another operator today who forwarded the details to the accounts dept.

I'm just wondering if anyone has any experience of this - am I likely to incur some hefty admin fee because of my mistake? or maybe worse - lose that months revenue?

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Publisher
james_denham
Posts: 938
Registered: ‎02-11-2010

Re: revenue payment problem

I don't think you will be hit with a charge, we all make mistakes but you will get your money, it all takes time so I can only suggest, bite the bullet and be patient.

James
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Reader
tangram
Posts: 2
Registered: ‎03-28-2010

Re: revenue payment problem

Thanks James.

I got an email from accounts yesterday saying that the payment they sent in August was returned unclaimed by paypal, and that they have cancelled the payment, which will be payable again at the end of Oct.  :smileyhappy:

 

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Teacher
Ken Anderson
Posts: 10,046
Registered: ‎02-11-2010

Re: revenue payment problem

That's good news.

Ken Anderson - The Lulu'ers Professor

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