customer services [ Edited ]

[zakwaters]

Can I just ask if anyone has had any problesm with Lulus customer support. Actually, I will rephrase that as 'I have not' as they have not bothered to answer any of my emails over the last ten days and now I cant connect to the live chat for some reason and when I did the chap who answered took 30 minutes and I still hadnt had any of my questions resolved. Professional services. Im yet to be convinced.

[Ken Anderson]

Remember Lulu is a free service.
They do not guarantee any form of customer support and you do not enter into any form of contract with them.

However in my experience they are good as long as one is willing to patient.
Most problems are of the users own making although their are occasional glitches due to the fully automated nature of the service.

For those not happy with what Lulu has to offer then they should go and talk directly to some traditional printers and pay for their services.

[zakwaters]

well they or you have a online chat. If you look above they do offer support with case numbers. Who needs traditional printers when there are other online book printers on the internet. The point of my post was that they do offer it and they do not bother to get back to you. what was your point?

[zakwaters]

and Lulu is not a really a free service...

[bcreasy]

I contacted LuLu about poor quality of my cover. (the letters didn't have color all the way, appeared scratched.) received an automatic response to send pictures,which I did. 4 days later, tried to chat and it doesn't work.

you say, "for those not happy with what LuLu has to offer then they should go and talk directly tosome traditional printers"
Going elsewhere - an excellent idea, since obviosly, LuLu is not interested in my business.
00558171

[zakwaters]

I know how you feel. The live chat never works. its a bt of a joke. I just had one of my books printed on Lulu to see what it was like and the quality of the paper is thin and not as good as other online publishers I have used. I only came to Lulu as they offered a free ISBN, but I am still trying to work out how to add one to my books. I think if another company comes into the equation who offer ISBN too then I am out of here or I stick with the other companies I use and sort out my ISBN's myself. At least with the other online publishers they actually want to talk to you. good luck

[Peter May]

There are two issues here

First is if you have a complaint about the services that you have bought - such as faulty printing. That should get response.

Then there are people who ask support questions about how to use the Lulu service, such as how to add an ISBN to a book....

Lulu is about self publishing. There is common sense, the Lulu help information and this forum. Lulu doesn't offer hand holding. The service is free -- it costs nothing to design and build a book here. The first time you have to pay anything is when you buy a copy of your book,. Handholding and support costs money upfront.

Yes the help info is confusing, but the answers are there (and here). The proof is in the many thousands of us who have produced a book without having to ask Lulu Support how to do it

[cleareyesight]

I do not know
where to post this, so will post here;

    I know LULU and Amazon Createspace
are competitors.

I usually go with Amazon because they do not change the format rules of my book
for publishing on Amazon and other bookstores after I publish; once my PDF is
published it goes to Amazon.com and worldwide with Proplan purchase for $39.00.   Lulu
changes the margin and many other requirements for publishing on Amazon and
other stores after I have submitted my PDF and published on LULU, so I cannot
now redo months of work to redo the book again for lulu to allow Amazon
advertising.  I hope LULU will change
their publishing rules or make it the more clear when a person first creates, publishes
before they order proofs, distribution packages.

On the
positive side; LULU printed this book; my 2 column picture book (to be sold on
LULU only); Its 1300+ pictures of every page of Ophthalmologist William H. Bates
Better Eyesight Magazines. Createspace printing machines cannot do this.

   This book is the origin of Natural
Eyesight Improvement, hidden from the public for over 100 years by eye doctors
because it works.   Other modern
publishers have omitted many of the true natural treatments in the magazines, Natural
Eyesight Improvement teachers have hidden all Dr. Bates work, writing their
books and claiming all his work is theirs by renaming, rewriting his treatments
under their name, product. One other publisher has re=printed all Dr. Bates Magazines
but sells for over $500.00 and is very rude to his readers, proclaiming himself
to be the main Bates Method expert.    



I thank Lulu for publishing Dr. Bates Magazines, in original form, for a low
honest price to customers and enabling Google search.   This is a breakthrough in Natural Eyesight
Improvement, Ophthalmology, even though eye doctors preferring to sell glasses,
surgery, lasik, drugs continue to hide it from their patients.