What's going on with GlobalReach?

[bd5588]

It is taking way over the 6-8 weeks that Lulu says. I was told that they are having "technical" problems. It looks like it will take them 12 weeks. I am so far behind schedule it is horrifying. 

Does anyone know what is going on or is having the same problem? The rep on chat offered me a coupon on my next purchase because of the inconvenience!! I was shocked. I want what I paid for not a coupon.  I am being very nice and courteous about it but this so very unprofessional.

[kevinlomas]

It may be something do to with this revamp >>>   http://connect.lulu.com/t5/Announcements/MarketREACH-rides-off-into-the-sunset/m-p/133113/message-ui...

[ABN397]

Does anyone know what requirement was changed by Amazon Marketplace?

[bd5588]

According to the link GlobalReach has not been effected. But something is screwy. I wonder what is going on.

[kevinlomas]

I suppose one should ask Amazon.

[catpau]

Whatever it is, it is simply wrong and bad business! I had my book approved and even spoke to someome live at the time and I was assured my book would be on Amazon in six to eight weeks, no longer. So, I spent money to promote the book for the season and it is not out! I cant get anyone at LuLu to answer me and I am out the promotion money and all my hard work! Funny how they answer you right away when you are spending money! At this point I cant see myself ever publishing a book again with LuLu! If there was some problem they should have advised us, instead we are all walking around like the Dawn if the Dead!

[kevinlomas]

But if you have an ISBN it will be on Amazon anyway.

[Ken Anderson]

Catpau, so what was your plan and what timescales did you use.
What basis did you use for each stage of the plan.

I started my project for a book available for the Christmas market back in mid June. Each stage planned with contingencies. It is available now this week.

[VictoriaLogue]

I'm having similar problems. I was told in early September that it would be 6 to 8 weeks; 8 weeks later I was told within a few weeks; and now 12 weeks total, later, three full months, I've been told "sometime in the coming weeks."

That, of course, means absolutely nothing. I purchased my own ISBN and the Kindle, iBook, and Nook sales are going well, but some people will only buy a print version are getting frustrated when they go to a bookstore and it's not listed anywhere.

I'm powerless to do anything but Lulu really needs to come up with a way to recompense those of us who paid the $75 (or $175) and are still waiting.

We've been given no incentive to remain with Lulu.

[catpau]

When a business promises a date, that date should be kept. If there is some unforeseen circumstance then that business should notify the client so the client can make other arrangements. Good business dictates that the client be notified, not that a client should have plans in case they purchased goods from a business that screwed up the order and never make notification of this to the client. LuLu knew they had some problem (still undisclosed) and still have not notified the authors about Global Reach problems. I was told only after I demanded an explanation and they said they should have notified authors they were having a problem. Really, duh? They still are not telling people anything unless they are smart enough to ask. They said they would do something for me, but they never had the courtesy to get back to me. When will our books be out? Six to eight weeks as they still promise, NO! Three months, four months, maybe a year from now, who knows, LuLu aint telling! Poor business model!