Support [ Edited ]

[gpzeiss]

I am losing my patience with your support services...

I've been trying to get help through email support since i receved my order a week ago. this matter is very important and i would appreciate help. I am now sitting here with 10 useless copies of my porfolio because of a printing error. The pages within the booklet were printed and bound one page off. Every layout (2 facing pages) is cut off and continued on the back side of that page. Please help as i need to submit this as soon as possible as a school project.

my order # is 5340167

[rox685]

seems to be an issue with this site. They have no problem taking your money, but when you need them, they can't be reached. I have learned about another site and I think I will be switching to that one.

[Ken Anderson]

First to both of you this is a User-2-User Forum. It is not a Lulu Support Forum manned by Lulu Staff.

You can contact Support by clciking the link at the top of the page.

gpzeiss - You should report the problem using the form on the Support page. You should send full details of the problem and if at all possible include photos showing the problem. Support staff will respnd to you but this may take two or three days. You just have to be patient..

Did you download and check the Print Ready File (PDF) before completing the project?
If not then I suggest that you and download that PDF now. 

[gpzeiss]

the problem is being resolved now, thanks

[Jolear]

what other site is that?

[marchie]

How do I submit a note regarding my Lulu short story contest entry? I placed the e-book description on the bottom of the 2nd page of my submission and I don't want to be eliminated because that part of the text exceeds the maximum words. The story submitted, Get on the Bus is 599 words--within the guidelines. I did not see where to put the description until I was fully into the EPUB process. Please forward or respond.

[Ken Anderson]

Who are you addressing?