Purchased basic cover design from lulu-how long before I hear from them

[Lottie]

On March 21, 2012, I purchased the basic cover design from Lulu and downloaded the photo for the front cover, text for the back cover and my vision of what I would like the cover to look like.  I have had one e-mail from my coordinator saying she would be my coordinator, but have heard nothing more. When I send messages in the chat room, I get an automatic e-mail telling me to rate my service coordinator, but no actual news from my coordinator.  Does anyone know an approximate wait time for this service? Today is April 10.

I am ready to publish except for this and eager to get on with it. 

[Peter May]

I think most of the people here do it themselves.

If you've paid for Lulu services then you have to chase them, if you're not happy I suggest you contact support.

[Lottie]

Thank you for replying.  I  contacted support last week and  again yesterday and hope, perhaps, I will hear from them soon. I will continue to chase them.

[Lottie]

Just heard from my coordinator and saw the front and back of my book.  They did just what I asked them to do.  It is beautiful and I am thrilled!

Now to figure out how to do a spine if possible, download my novel and hope it is approved.

As Ken Anderson says, it just takes patience.

[kevinlomas]

As Peter says, many of us design our own covers and most of those who do not just use what they find in the Cover Wizard, but as a cover designer myself I do not think you have had to wait very long!
Did Lulu not ask you about your book dimensions and also do a 1-piece cover for you?!

Lulu do not approve the printed books BTW.