04-07-2012 07:15 PM
We are customers too, and although we sometimes see the same problems, usually going back a few steps solves it. At times it can look as if the Wizard has stalled when in fact it has not. I have seen the upload, and the conversion tools, seemingly do nothing at all, then going back and then Continue again shows that it has. It's very strange but often true. I have been using Lulu for years and not once have I had it stall for ever. One think I have learned is to delate a previous file from the uploader after uploading a revised one, or it can confuse the Wizard.
Not all such tools work the same either. Do you always empty your Temp files for example? Some on line tools can fill them up and not remove them, and that can confuse the tools.
Lulu's servers are old and slow and even the time of day can make a difference. But Lulu is free all the way to Amazon.
However, 1000s a day do manage to make it work.
04-09-2012 10:28 AM
I'm sorry to hear you're having trouble uploading your document. I recommend contacting Lulu Support via live chat or email:
A support agent can access your project and give it a shot from their end, and help you troubleshoot the problem. Thank you!
02-14-2013 12:59 PM
I have been attempting to upload my 31page book for the past week.It uploaded the first time, but after making editorial corrections and trying again, it won't upload at all. This is what happenen when I tried self-publishing a book last time. I gave up on a previous book entirely and used a different publisher. I've tried everything, including contacting Lulu, and nothing works and Lulu doesn't respond in any meaningful way except to say it's my computer's fault. The short answers most people seem to receive on this forum are incredibly not useful. Is there anyone out there who can give me a clear answer about why the Lulu system does not let you upload a book successfully?
02-14-2013 01:46 PM