04-05-2012 01:33 PM
Is anyone else showing conflicting information concerning discounts when checking out with the Mystery Sale? I'm getting a great discount on 100 units, about 35%, in my Shopping Cart. However, when I go to Checkout, that discount changes to just 20%. Which is correct? Is the glitch in favor of the buyer or Lulu? I've contacted Support but they are only communicating via email at this time. The auto-reply indcates it could be 2-4 business days to respond and the sale ends tomorrow...anyone else experiencing this?
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04-05-2012 02:40 PM
Yes, I am experiencing the same problem on 120 copies. The discount goes from $377 to $195 upon check out. What gives? Hopefully the clitch will be fixed and the sale extended.
04-05-2012 05:21 PM
You are correct, there is a small glitch in how discounts are displayed that can be a bit confusing. in the example below, I receive a 5% bulk discount as well as a 20% mystery sale discount, equaling a 25% savings.
When I click on the Checkout button the following total is displayed in my order summary:
The 5% bulk discount has been subtracted from the item subtotal displayed above. The order discount displayed on this page is only for the mystery sale discount of 20%.
We have identified that this can be a bit confusing to users, so we are working on a solution to consistently display all discounts during checkout.
04-05-2012 10:33 PM
Your bulk discount will be reflected in the Item Subtotal displayed in your shopping cart. The mystery sale discount will then be subtracted from that bulk discounted amount.
PS The mystery discount is scheduled to end April 6.
04-06-2012 12:12 PM
Definitely a disconcerting quirk in the buying process. Thanks for explaining. It does reflect all discounts on the final checkout page just before confirming the purchase. Would be nice to see it tallied before then. Thanks again, Glenn.