My order is still 'fulfilling'

[RiazAli]

Are you inundated with orders at the moment Lulu? My order has been classed as 'Fulfilling' since March 28th, 9 days ago. I guess the queue must be pretty long!

'Fulfilling – Your order has been queued for printing. Once the printing process is initiated, orders can no longer be canceled or modified.'

[Ken Anderson]

Contact Support Taffy Bach.

[gregcrowhurst]

Yes, me too, I am still waiting for a proof since Mar 21; I am really angry about it. Even worse has been  no response whatsoever from Customer Services - despite five emails now.  Such terrible service. It's as if Lulu has taken leave of its senses.

The question I am strugglin with is why would I trust Lulu to handle my book, if they are treating me, the author, like this ?

[Ken Anderson]

Contact Support again. You have to be patient.

[gregcrowhurst]

....when you are trying to sell a book, get it out, patience may be needed  - but so is a  service that does what it says it wil

do !