04-11-2012 02:49 AM
I ordered 5 books from Lulu and two were water damaged in transit.
I filed a support note a few days ago along with pictures and have heard nothing apart from an automated acknowledgement.
Can anyone advise how long they take to reply and sort these types pf problems out?
04-11-2012 05:41 PM
04-11-2012 06:17 PM
If you would like a more expedient reply, Live Chat is also an option. It is available Monday, Tuesday, Wednesday, and Friday between 10:00 AM - 5:00 PM ET
04-11-2012 06:24 PM