I admit that I am only a "small bit player" amongst Lulu's hundreds of thousands of satisfied customers.
My Lulu royalties only average about £300 (US$500) per month.
But that is £300 per month that I would not have without Lulu.
Yes, in the early days there were problems - problems with orders, problems with printing, problems with binding, problems with staff attitudes, etc. The one thing that always worked well was Lulu's actual online publishing system - very easy to use. But the whole process did have some flaws.
Yes - there were sometimes problems getting those flaws attended to. Yes - there were sometimes frustrations.
But, over the piece, for an internet start-up probably staffed by people mainly under the age of 30 (and therefore, by definition, lacking in business experience), things were no worse than any other internet start-up.
So, Bob, you have my modest support in your efforts to deal with those problems, in your efforts to "grow" Lulu for the benefit of your writers and in your attempts to deal rationally with the few detractors who, farnkly, seem to be beyond reconciliation.
Eric
Books about Gundog Training and Wildfowling
http://stores.lulu.com/wildfowling
