Reply
54
Reader
Posts: 2
Registered: ‎03-05-2011

Live Chat

Also, I can never get on Live Chat.

Professor
Posts: 18,808
Registered: ‎02-11-2010

Re: Live Chat

Highlighted
Editor
Posts: 2,039
Registered: ‎02-17-2010

Re: Live Chat

[ Edited ]

It is likely that you are either trying to access it from outside the US or UK, or that it is outside our hours of operation. Where are you located? What times are you trying to get on Live Chat? Have you tried contacting Support via our email support options?

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Nick Popio
Community Architect - Inside the mind of a Community Manager
Professor
Posts: 18,808
Registered: ‎02-11-2010

Re: Live Chat

Nick, while you are 'here', I am now getting multiple notifications of some of the postings. LOL. One just can't win.
Editor
Posts: 2,039
Registered: ‎02-17-2010

Re: Live Chat

Hi Kevin,
Can you email me some examples? I'll see if I can dig into it.
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Nick Popio
Community Architect - Inside the mind of a Community Manager
Professor
Posts: 18,808
Registered: ‎02-11-2010

Re: Live Chat

That would take hours and hours Nick. I tell you what it may be. Do you recall I was moaning that I was not getting any? Notifications that is. Well in some of the threads I cleared the Notify box and reticked them! Hrmmm. But surely the software knows where and what it mails to who?
Editor
Posts: 2,039
Registered: ‎02-17-2010

Re: Live Chat

It certainly should, but it's possible some wire is getting crossed for you. You're the only person I've heard of experiencing the issue so far.
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Nick Popio
Community Architect - Inside the mind of a Community Manager
Professor
Posts: 18,808
Registered: ‎02-11-2010

Re: Live Chat

Or the only one bothered enough to moan about it? LOL
Reader
Posts: 1
Registered: ‎12-20-2010

Re: Live Chat

Hello?
Professor
Posts: 18,808
Registered: ‎02-11-2010

Re: Live Chat

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