03-09-2011 10:14 - edited 03-09-2011 10:16
It is likely that you are either trying to access it from outside the US or UK, or that it is outside our hours of operation. Where are you located? What times are you trying to get on Live Chat? Have you tried contacting Support via our email support options?
Can you email me some examples? I'll see if I can dig into it.