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Author
rogerhagan
Posts: 8
Registered: ‎02-17-2010

Deterioration of print quality

I recently received new copies of 2 B&W photography books I printed with Lulu in 2005 and several times since. Comparing the new with the old, the printing is weak now. The greys are washed out, full blacks rare. This is a deadly error in a B&W photography book. I am trying to send an email to Lulu about it but the form takes forever to come up on Lulu's website. For some reason this forum is much more accessible.

I print my B&W photo books using the color printing option to get best paper and color. The PDF on file with Lulu is the same one used for previous copies. Unless Lulu can correct this, I would not dare print any new books with them.

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Librarian
kevinlomas
Posts: 12,580
Registered: ‎02-11-2010

Re: Deterioration of print quality

Only Lulu staff can deal with this problem.
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Author
patmat2350
Posts: 59
Registered: ‎10-25-2010

Re: Deterioration of print quality

Comes up quickly on my smart phone. From My Orders, Need help?, click on Report a problem. I've had to replace orders more than once due to poor b&w printing... It's like they let the toner cartridge keep running even when low on toner.
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Editor
matthewcchiversathotmaildotcodotuk
Posts: 230
Registered: ‎06-25-2010

Re: Deterioration of print quality

[ Edited ]

I have noticed this problem, the colours are very washed out and the black isn't really black but more grey.

Obviously some ones idea of *saving* money by *saving* on the ink used - which, obviously in our case, is a bit of a scam to be blatently honest.

We pay good money for our books, we expect them to be of the highest quality - it's hard enough trying to sell them, let alone having the colours washed out!

I reported this to Lulu, and all they could say is that it is a CYMK error (Cyan, Magenta, etc - basically the 4 base colours used by the printers - as opposed to RGB which can fulfill everything far better in vibrant colours). - EDIT: To clarify, they said not that it's an error as *such* but which the printers colours go by - more below:

I have a suspicion one of their printer distributors is the primary suspect for this flushed out colour - I did work experiance in a print factory - so I know for a fact CYMK colours issues are a problem, considering other batches I have ordered are completely fine.

These are what I think are the problems:

1) The employees working at the print factory are not applying enough paint/ink into the monstrous machines they use.
2) They have various print distributors - one uses enough ink, whilst the other is working for economic purposes (thus denying how good the final print ends up).

Sorry Lulu, I just don't buy the CYMK excuse. Colours on other larger batches have been splendid - whilst some of the batches SUCK!

Get it together and investigate why this is occurring.

It is all to easy to blame CYMK. Listen to your customers.



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"Those who let fate lead them roll the dice. Those who lead themselves never roll them at all." - Orchestra, Vol. II.
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Teacher
Ken Anderson
Posts: 10,046
Registered: ‎02-11-2010

Re: Deterioration of print quality

It will help everyone if you can always report where the book was printed.

Ken Anderson - The Lulu'ers Professor

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