Delivery

[Ken Anderson]

Unfortunately it happens very occasionally. It's a post office problem though not a Lulu one. You may want to place a new order and then fight it out later.

[CELTIC_NIMUEH]

I have placed a new order today. Hope I'll get this one.

[gregcrowhurst]

I am absolutely exasperated. I urgently want to get my book out. My first proof arrived within days, but my second proof has still not arrived - I ordered it two weeks ago.

There are changes I need to make, which means I will need a third proof - it is so exasperating this snails pace - will I ever get my book out ? I am not impressed.

Customer services have not got back to me yet - I've been waiting for three days. No telephone, no other way of contacting Lulu.

Is it worth putting my book out on Lulu, I am seriously wondering if this is my experience as the author ? What would it be like for my readers ?

[nhaider]

Does anybody know which courier Lulu uses in the UK? I may try to contact the courier directly to determine if they have my order.

I really don't want to place another order with Lulu. I don't know why they are not replying to my emails even though they have replied to other people. If my order doesn't arrive this afternoon I think I will try to self-publish with another company before considering Lulu again.

[Ken Anderson]

For a book printed in the UK with the standard shipping option then its Royal Mail.
Normally delivery is within a few days but very occassionally things can get lost in the post.

Unfortunately Lulu won't respond to lost mail in less than a 28 day period.

My advice would be to place a fresh order today - with a bit of luck and a following wind you should get the new order by the end of the week.

Then you can fight out a refund.

I'm assuming of course this is just a normal paperback book with standard paper. 

[nhaider]

I've reluctantly ordered another copy of my book. I really hope that it arrives by the end of the week though I seriously doubt it. 

The fact that Lulu are not replying to my emails and there is no phone number suggests that I will find it very difficult in arranging a refund of any kind. I cannot believe the headache this is causing me, it is appalling. 

[CELTIC_NIMUEH]

I hope mine turns up too. I really need it for editing. The cost to deliver was 3.99 for two books. No tracking either? why? Next choice was almost 8 quid to have it delivered by express service which aims to deliver within a day less of the cheaper option. I was so looking forward to seeing the book too. Hope it arrives by Friday as I placed the order yesterday.

[CELTIC_NIMUEH]

It seems as though quite a few of us who ordered their books about a fortnight ago have not had them yet. Did a shipment go missing I wonder?? Just a thought.

[starkey]

I have the same problem - the email confirmation i have say my book shipped on 23rd March.
But today is the 2nd of April and it still hasn't arrived. 

I emailed them and this is the reply i got back today.... so the fault seems to be with a batch of orders, not the royal mail as such for once - maybe a van load went missing.. or the lulu system never made any books ordered on a set day?!?!? But the way they say "currently in the process of locating and reshipping" makes it sound like a box load of peoples orders is still sat at lulu HQ and missed the delivery van?!

I'm gutted though, i really need the book asap, the 5 working days max it would have normally have took would have been fine, but not this  Not good at all

Dear Customer,

We identified a system issue and have put processes into place to resolve this.  We are also currently in the process of locating and re-shipping these item(s).  A status update will be provided to you via email in approximately 2 days.

Thank you for your patience while we address this issue.

[Ken Anderson]

We had the same problem last year at the end of April.
That was due to the Wedding.
I lost nearly 90 books.

All was sorted eventually.