08-15-2011 04:42 PM
I just clicked on a link in an email sent to me by Lulu that was suppose to convert my existing storefront to the new "Spotlight" format. After doing this, I cannot get to either my old storefront -OR- my new spotlight. Trying to go to the spotlight I get messages such as "Oops! That link is broken!" and "Page not found!"
How can I restore my storefront! I can't believe that links like this are sent out if they are not completely debugged first!
11-13-2011 09:25 PM
I've also noticed that the "author's spotlight" links featured on every one of my books points to my old storefront (which no longer exists) and not to the promised author's spotlight. It seems that it is currently impossible for any of my customers to reach my main page, which is a shame, as I do think that it's an improvement on my old storefront. I'm hoping that it will be fixed soon as it's been like this now for what seems like a month of Sundays. No wonder my sales seem to have dropped ever since this happened.
11-14-2011 02:57 AM
11-14-2011 06:38 AM
Thanks Ken. I can give that a try, but it's not the links on the spotlight page that are the problem, it's the links on all of the individual pages for my books, such as at http://www.lulu.com/product/hardcover/historical-d
11-14-2011 06:52 AM
11-14-2011 06:55 AM
I have an appointment in a short while but I will try it later this afternoon. Thanks Ken.
11-14-2011 07:05 AM - edited 11-14-2011 07:11 AM
Deleted my spotlight as suggested, but I get no links anywhere to create a new one. Not from "My Lulu" or from clicking on any of "My Projects". I even tried clicking on the link from the original Lulu email from last August, but nothing works. Maybe it's because mine is a fairly old account (2006) but Lulu definitely seem to have had problems migrating my account to the new settings. Hopefully, I'll discover how to create a new spotlight when I return home later.
11-14-2011 10:17 AM
Many thanks Ken, much appreciated, though obviously only simple if you know where to find the link.
I tried deleting and recreating my author's spotlight, as you suggested, but the links featured on my product pages all still point to my old storefront. I guess I'll have to await Lulu's reply to my ticket.
11-14-2011 11:51 AM