Holiday Shipping Deadlines

[NickPopio]

This year, take some of the burden off Santa, but using Lulu shipping.

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Here’s the list of holiday shipping deadlines by region. Click the tab for your region of the globe and compare the deadlines for each ship method and order with the following constraints:

• Orders from North and South America and for Publisher Grade Books must be placed by 11:59 pm EST, Midnight in the US
• Orders must be 30 or less to meet the Holiday deadlines listed below. For order quantities over 30, add 3 business days
• Some items may not be available for certain shipping options in your region. Double check your items in the shopping cart
• Lulu does not recommend the Mail or Priority Mail shipping method and will not guarantee December 24th delivery

Disclaimer: The dates and information provided are intended to serve as a guideline for order delivery by December 24th, 2010. The dates provided here do not imply a guarantee. Weather and unforeseen circumstances may delay deliveries.

Happy holidays, and since you’re helping Santa out this year, don’t forget to eat the cookies.

[madbohemianpoetatgmaildotcom]

Hi,

If I live in the UK and purchase a copy of my own book, will this be sent to me from the UK or will this be sent to me from America?

I know Lulu use printers in the UK but as the shipping option was Priority Shipping (which isn't, to my knowledge, a type of postage over here), I thought I would ask all the same.

Kind Regards,

Lee

[NickPopio]

Lee,

Some formats cannot be printed using our UK print partner, but Priority Mail is the name of a shipping option on Lulu for Paperback Books, Hardcover Books & Calendars in the UK.

[jacobischosenatgmaildotcom]

why have i been given a fedex tracking number a week ago but fedex is telling me lulu never sent the package?

[NickPopio]

Jacob,

What is your case number with customer service?

[jacobischosenatgmaildotcom]

my case number is 00512166

i was emailed by someone after today telling me that my package got "lost" and that they reordered it and are shipping it "express" however i have no way of tracking the progress of my order

new order number: 4876733

old order number: 4834394

[jacobischosenatgmaildotcom]

I apologize for my posts on this forum, my patience just broke and the frustration of not being able to communicate with a real person got to me, however it seems me losing my patience got someone to finally answer my inquiry after i was sent an autobot message this morning that i wouldn't get another response for 2-3 days. Honestly there should really be a better way for customers to get in contact with someone. Its not like i was asking about some nuance dealing with formatting the book, i paid for an order that never got shipped, and your company didn't even seem to notice that it was "lost" which worries me, im sure you guys have a large number of orders however having someone be able to respond to your "support forums" daily couldn't be that troublesome

[NickPopio]

Jacob,

I'm glad you were able to get a response to your issue and that it has been taken care of for you.