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why,why,why Lulu?

Why is it that Lulu have threatened to ban me if I submit my eBook to the wizard again. I just couldn't get it right for distribution, so I read everything they suggested in order to get it right, I watched the YouTube videos and read the comments about making an eBook. However every time I tried something new it was rejected for distribution. Now they say if I submit it incorrectly again they will ban me. I have been with Lulu for years and have made a number of print books and have always supported Lulu. Now they say they will ban me if I try to get my ebook right. I am shocked at Lulu's response.

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