We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Converting to EPUB

I am having a real problem getting the Lulu converter to accept my files.  I keep getting the message "you don't seem to have any chapter headings".  I have done this before so I understand the drill.  I am using heading styles 1 & 2.  Sigil and calibre convert and read it just fine.  TOC is generated all looks good.  I have been  using  WPS office and open office to edit .  Why can't the lulu converter see my chapters?  Any ideas?
Ed Olsen  
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