"Image does not fill entire area" error - but image is right size!

Hello, I have had this THREE TIMES now, and this time I am absolutely certain the ebook cover image is the size Lulu demands, i.e. 612px by  792px. The full message I get is:

"Your image does not fill the entire area. This makes your cover contain white space in the unfilled portion. You may need to stretch your cover to fit the marketing image area. The team member who reviewed your eBook added: Your marketing image does not fill the entire area. This makes your cover contain white space in the unfilled portion."

Can anyone tell me what this really means, and best of all, what I can do about it?
Thanks.
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