Trying to distribute print book but wont go through

JackRErnestJackRErnest Author
in Print Books
Hi

I am trying to get the global reach program for my print book The Mimic Octopus, but every time I click on the button to do so, it just reloads the same page. I am trying to order a proof copy but i cannot get through to that stage. Unless it has something to do with the number of pages of the book which is 34.

regards
jack.

Comments

  • Em_PressEm_Press Professor
    34 should be enough. What is your binding, paper type? Did you add or take an ISBN?
     A citizen of the world.

  • Just KevinJust Kevin Lulu Genius
    There are a few glitches on Lulu recently. But not everything can have an ISBN. Double check on Create if yours can.

    Myself and my friend combined know everything there is to know, but he's not here.

  • JackRErnestJackRErnest Author
    Em_Press said:
    34 should be enough. What is your binding, paper type? Did you add or take an ISBN?
    I got an ISBN from lulu. It is size A5. My other books that were A5 were able to go through. Not sure if it is a glitch.
  • Just KevinJust Kevin Lulu Genius

    There used to be times when a Wizard action did not seem to happen, but if you log off and return, one often found that it had done anyway!

    Myself and my friend combined know everything there is to know, but he's not here.

  • Paul_LuluPaul_Lulu Admin
    It was an issue on our end. I don't know the details, but my understanding is that we had some selective distribution issues due to last week's site update.
    I told they rolled back the update, which should have fixed the issue.
    If you still are seeing the page refresh, let me know and I'll have someone look into your specific book.
  • JackRErnestJackRErnest Author
    Paul_Lulu said:
    It was an issue on our end. I don't know the details, but my understanding is that we had some selective distribution issues due to last week's site update.
    I told they rolled back the update, which should have fixed the issue.
    If you still are seeing the page refresh, let me know and I'll have someone look into your specific book.
    Hi

    Thanks for your reply. I tried it there (Went into manage and clicked on get globalReach Free) but it just reloads the same page.
  • Paul_LuluPaul_Lulu Admin
    I asked someone on our distribution team to check this out. She pushed your project through manually. You should be in GlobalReach now and just need to order/approve a proof.

    Let me know if there are any further hold ups!
  • JackRErnestJackRErnest Author
    Paul_Lulu said:
    I asked someone on our distribution team to check this out. She pushed your project through manually. You should be in GlobalReach now and just need to order/approve a proof.

    Let me know if there are any further hold ups!
    Hi

    Thanks. That worked. Just ordered a proof edition there now.

    regards
    jack
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