We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Suggestion for Formatting Books

While struggling to envision how my latest book would physically "unfold," I came up with the idea to load the pdf into a virtual reader, which enabled me to thumb through the pages on my PC screen as if I were actually holding the book in my hands.  This helped immensely, enabling me to catch many, many issues with the layout.

If you want to give it a try, the site I used was https://issuu.com/.  The upload is free.

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