We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Problem uploading files to paperback project

hello, I am experiencing the same issue that many of us encountered last month whilst uploading PDF files. 


Lulu simply provides a very generic error message: 


Please visit Lulu Support for more assistance.


I tried to upload a file that worked last month but still I received the same unspecified error message.


I can only presume that Lulu is still experiencing the very same server error, which occurred last month.


Could you investigate and revcert back to me ASAP?


Many thanks




  • Hi Stefano,

    Sorry to hear about the conversion issues. I see we have a support case open for you, so I'll ask our support team to reach out to you today.
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