We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.

At this time, we're investigating the problem and looking for a solution.

If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.

While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.

We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.

Can I get Lulu to email me when I have had a sale?

I want to know when someone has bought a print book. I'm sure Lulu used to email you when you had a sale but I can't find where to set that up, please?


Also, there are no names listed on the Revenue page - is there a way of seeing names of buyers - I give them access to a special Facebook Group so need to check they have bought it? 


Thanks for any help.




  • We no longer email authors when books are purchased. That program was discontinued some time ago.


    Due to privacy issues, we cannot display purchasers' names on your revenue records.


    As a work around, you could edit your thank-you note to include information about your facebook page and include a link for buyers who want to follow your page.


    Not to be too much of a tease, but we have some customer contact tools under development as part of our new Author Storefront release scheduled for mid summer. Stay tuned for more details.

  • Dear Glenn,


    I understand about the privacy, so I am not after a name, but rather the country. Can I see the city and country of delivery ??




  • yeh i think the name of buyers and their country is very important


  • You will see the country store the user was logged into when they purchased, but unfrotunately our system cannot be any more specific about the location of the buyer.

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