We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Why Lulu? Advice for a first-timer.

I am a first-time author. I have written a business book. I am having a hard time finding straight-forward advice on what self-publisher is best. What are the practical advantages of using Lulu over Amazon's self-publisher? I run a design company so I have the resources to lay out the book. One concern is print quality. I am inclined to use Lulu because they are B Corp. 
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